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What
is The Netcheck Commerce Bureau?
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Netcheck
is a public agency dedicated to the goals of assisting
consumers and corporate firms on the Internet with the ability
to resolve disputes between Consumer to Company, Company
to Company, and Company to Consumer.
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When was Netcheck established?
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The
Netcheck Commerce Bureau was established in March of 1995
and was the first entity on the Internet to provide free
consumer services to resolve disputes.
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Who
Supports Netcheck?
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Netcheck
is supported and made possible by it’s
Member companies. These companies, through their Annual
Membership, make it possible for our staff to provide
and facilitate the Free Consumer Services available here
at Netcheck. Netcheck Member companies have chosen to align
themselves with other companies in promoting a safe and
ethical Internet.
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What type of Free Consumer
Services are available to me at Netcheck?
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Netcheck
was developed as a fast, user friendly site whereby any
consumer or company can:
1). Search an Internet company's Consumer File History experience
with Netcheck.
2). File a Compliment
3). File a Complaint
4). File a Copyright Dispute
5). File an email Spamming problem
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How will my company
benefit as a Member of Netcheck,
why should we join?
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The
bottom line is exposure. Membership in Netcheck works
for you in 2 different ways. Your website
is going to generate "X" amount
of visitors over the next 12 months
with a percentage of them deciding to
do business with you.Showing your customers
you are aligned with a fair and honest
set of business principals endorsed through
a third party will increase the amount
of people that will decide to do business
with you from your existing traffic.
Also when you join Netcheck you are
basically interlinking your website
with every member of Netcheck. All of
the member companies help to produce
a portion of Netcheck's traffic. This creates
a shared traffic increase for all the
members and gives you visitors you would
not have generated on your own.
This
shows your potential
customers, whether your market is to consumers or businesses,
that you are helping to provide the Free Consumer Services
here at Netcheck. It gives them an idea about the philosophy
behind your company. For a complete list of membership
benefits and programs please click here.
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How do I know which companies
on the Internet are
Members of Netcheck?
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We
have proudly listed our Member companies Alphabetically,
by Category and by Geographical location. You can also,
easily check our Member database by the use of our search
engine. You can conduct a search for all of our Members
by company name or keyword searches for products / services.
Our Members also proudly display the ‘Member of Netcheck’
Seal on their own site.
If you see the Netcheck Membership Seal on a site, be sure
that the Seal links back to Netcheck's site. Please report
any Membership Seals that you may find that do not link
back to Netcheck, or where you cannot find that Member listed
in the areas mentioned above.
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Please explain Netcheck's
Free Consumer Service procedures.
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When
you file a Compliment, Netcheck will forward your comments
in their entirety to the company. Those companies on the
Internet that are conducting sound ethical business practices,
deserve a pat on the back. Netcheck is here to give them
that ‘pat’.
When you file a Complaint, Copyright Dispute or Email Spamming
Problem, our staff gets right on the problem. Netcheck will
forward your complaint via email in it's entirety to the
company/individual seller in question. Upon receipt of your
complaint to the company, they are requested to respond
directly to you within 7 days to work toward an amicable
resolution. At the end of 7 days, you will receive an email
from Netcheck requesting an update from you. Please respond
back to our update request in a timely manner. If the company
has resolved your complaint, we will send notification to
both you and the company that we have marked the complaint
file RESOLVED. If the company has not resolved, Netcheck
will send them a request to respond within 24 HOURS. At
the end of this time period, you will receive another request
for update from us. If the company has failed to respond,
or work toward a resolution with you, they may be displayed
on the Netcheck site showing they have an unresolved consumer
complaint on file with us. It is our goal to work with all
parties until an amicable resolution can be obtained in
a dispute.
In cases where a resolution is not possible due to deliberate
fraudulent practices by a company, all qualifying cases
are turned over to the Computer Fraud division of the FBI.
We assist them in ensuring the safety of the consumer on
cases considered federal fraud.
Through our experiences, we find that most companies want
to know when there is a problem with their customers. We
have also found that companies genuinely want to work with
the customer towards a resolution. Netcheck as a third party,
opens the avenues for communication between both parties,
so resolutions can be obtained.
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I
searched for a company by name in Netchecks' search
engine and it came back with no results. What does this
mean?
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The
directory of our search engine contains all of our Member
Company Profiles and profiles on companies that have unresolved
complaint on file with us. "Nothing Found"
simply means that the company you searched for is not
a Member of Netcheck and has no unresolved consumer
complaints on file with us. This is one of the Free
Consumer Services brought to you by our Netcheck Members.
You can also enter any product or service you are looking
for and any Member companies who provide them, will be listed.
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